Marshall Goldsmith is a world-renowned business educator and coach and leading expert in his field. His distinct ability to get results for top leaders has enabled over 150 CEOs, including the CEO of Ford Motor Company and the President of the World Bank, to achieve impactful change with his coaching
Marshall has authored 39 books, including NYTimes #1 best-sellers, Triggers: Creating Behavior Change That Lasts—Becoming the Person You Want to Be and What Got You Here Won’t Get You There. He has been awarded America's #1 Executive Coach by INC and the World's Most Influential Leadership Thinker by Thinkers 50. In In this episode, Marshall shares how to achieve lasting habit change for becoming the person we aim to be. He’s honest, he’s upbeat, and he’s deeply insightful.
6 Leadership Tips from Ford CEO Alan Mulally
It’s no wonder Ford Motor company went from economic distress to glowing profitability under Alan Mulally’s watch. He was warm-hearted and authentic, but he was also disciplined in putting systems in place to succeed in making hard changes. Hear Marshall describe his client in this episode, and see 6 Leadership Tips from Alan in this article.
Everyone Getting Better, Every Day
Marshall shares the powerful example of CEO Hubert Joly, his client who has installed a system at Best Buy where everyone in the company is clear on something in which they can improve. Talk to anyone and say, “What do you want to get better at?”...”You’ll hear, ‘My name is Pat and I want to be a better listener’.” When everyone in the company is getting better...that’s competitive advantage.
The Factors that Influence Overall HAPPINESS
Marshall and his daughter Kelly Goldsmith (PhD & Vanderbilt professor), collaborated on a survey of several thousand adults to uncover exactly what factors influence overall happiness. What they found? It has everything to do with where you point the finger when your attitude needs an improvement.
Download the article and survey results.
Up Your Game with Daily Questions
A cornerstone of Marshall's coaching practice, and a centerpiece of his book Triggers, is the 6-question practice. To support your own daily habit of asking yourself the right questions, try using this app for consistency and accountability.
Atul Gawande's The Checklist Manifesto shows the simple
yet powerful result of adding structured accountability
to what you do, citing it in
Marshall's own book, Triggers..
One of Marshall's enduringly popular titles is What Got You Here Won't Get You There. Marshall and Christy discuss the importance of personal "adult growth spurts" to address life's ever-changing challenges.
Moving from Feedback to Feed Forward
Marshall mentions the concept of "feed forward instead of feedback." This article explains how you can keep the focus of peer input on learning to be right rather than showing you were wrong.
What's Your Mission?
Marshall, like many others, cites Peter Drucker as a foundational influence. He remembers Drucker telling him, "Our mission in life is to make a difference, not to prove how smart we are." To read about Peter Drucker's influence on organizations of all types, check out the Drucker Institute website.
"My mission is simple. I want to help successful people achieve positive, lasting change in behavior."
To connect with Marshall and his work go to:
Webcasts | Workshops | Articles | Books | Videos | Audio
Dolly Chugh delivered one of the 25 Most Popular TED Talks of 2018 for good reason. Author of the acclaimed The Person You Mean to Be: How Good People Fight Bias, she’s also an award-winning, tenured professor at the New York University Stern School of Business where she studies the psychology of good people and teaches MBA courses in leadership, management, and negotiations.
Dolly has been named one of the Top 100 Most Influential People in Business Ethics (along with Pope Francis, Angelina Jolie, and Bill Gates) by Ethisphere Magazine.
Prior to joining the NYU faculty, Dolly worked at Morgan Stanley, Time Inc., Scholastic, and Merrill Lynch. Dolly has degrees from Cornell University (B.A.) and Harvard University (M.B.A., Ph.D.)
Dolly, a social scientist, studies the psychology of “good people.”
We work hard to protect our good person image. Most of us think we have Credibility. Most of us believe we’re trustworthy, Dolly’s research explores how our desire to protect our “good person” image actually gets in the way of acknowledging areas where we can be even better.
Take the 10 minute Bias Test
The Implicit Association Test (I.A.T) was designed by the world’s top 3 experts in unconscious bias. These Bias tests are FREE! Choose from a range of tests: Gender, Race, Sexuality, Age, etc. See if you have unconscious biases you didn’t even realize you had.
Dolly draws from Carol Dweck of Stanford University. Dweck’s book, Mindset, makes the distinction between a fixed mindset and a growth mindset. “Goodness” is not a fixed quality, but something that can be developed through focused effort.
Our Brain Makes Associations on Auto-pilot
Often our brain is on auto-pilot, making instant associations we don’t even realize we’re making, For example, if someone says “peanut butter and” ...it’s likely you’ll think “jelly”.
Headwinds and Tailwinds
We recognize a headwind, but rarely appreciate a tailwind. These winds are invisible, yet significant in their impact. A powerful illustration of the forces at play for different people in a given situation at work. Dolly attributes the concept to Debby Irving, who has a chapter by that title in her book: Waking Up White: and finding myself in the story of race.
"Your meetings will tell you what is happening in your organization"
Salesforce is at the forefront leading the way in understanding diversity and inclusion. Tony Prophet, Chief Equity Officer of Salesforce says one of their top strategies is to run better meetings. Notice:
-> Who was invited, who wasn’t? -> Who got interrupted, who didn’t?
-> Who had air time, who didn’t? -> Who received credit, who didn’t?
Leveraging the Diversity Advantage
Dolly refers to the work of Kathy Phillips, Director of the Center for Leadership & Ethics and Senior Vice Dean of Columbia Business School. Here, she discusses small steps that have big impact on getting the leverage diversity can provide.
The Best Leaders Share Credit
Abby Wambach, two-time Olympic gold medalist, Women's World Cup champion and six-time winner of the U.S. Soccer Athlete of the Year award. When Wambach scores a goal, rather than bask in all the glory, she points and puts the spotlight on the person who made the assist. Wombach shares wisdom about leadership and teamwork in her newest book, Wolfpack, and her original memoir, Forward.
Steve Farber - Long-time friend, former colleague and best-selling author, joins me as a Guest on LeadersGetReal to talk about his brand new book, Love is Just Damn Good Business releasing September 6th.
Steve has been named one of Inc’s global Top 50 Leadership and Management Experts. He’s currently an Inc.com columnist and sought-after speaker who was named Huffington Post’s #1 business speaker for 2017.
Steve is also author of Greater Than Yourself and The Radical Leap: A Personal Lesson in Extreme Leadership, which received Fast Company’s Readers’ Choice Award and was named one of the 100 Best Business Books of All Time.
Steve brings a rare blend of refreshing humor and compelling thought leadership. In our chat, Steve shares stories, examples and insights about love as a hard-core business principle.
When our guest is the interviewer, the conversation is every bit as authentic.
Here, Steve talks to two author friends Patrick Lencioni and Mathew Kelly about the impact of love in business.
Find Steve's books in our Bookstore....
>> Love is Just Damn Good Business: Do What You Love in the Service of People Who Love What You Do
>> The Radical Leap: A Personal Lesson in Extreme Leadership
>> The Radical Edge: Another Personal Lesson in Extreme Leadership
>> Greater Than Yourself: The Ultimate Lesson of True Leadership
Great Authors Recommend Other Great Authors
"There's no greater recommendation than when an author tells you
to read someone else's book." - Guy Kawasaki
When Guy Kawasaki, author of 15 books, said this in our Podcast chat about an author telling you to read someone else's book, the idea bubbled up for an episode with great authors sharing what they have found to be great reads. From these compelling interviews with best-selling authors Liz Wiseman, Chip Conley, Dolly Chugh and Guy himself, you'll fill your reading list with stellar books -- from must-read classics to fresh new releases. What leadership books do you think they suggested? And what are your leadership favorites?
"I don't read many business books. I read good fiction. Business is about people,
so my favorite business books are anything by Dickens." - Tom Peters
Guy endorsed this favorite as "a good explanation of what drives people." Nice wisdom from the world's best "chief evangelist." Pink's research shows that what best motivates those around us isn't money, but finding a deeper purpose.
Liz shares how this book brings together "all my favorite topics: leadership, innovation, learning and organizational culture" and loved how it challenged her personally.
Chip attests personally that Victor Frankl's reflection on his experience in a concentration camp has helped him in his business. From it, he has discovered that meaning can be fuel for life...and leading others.
Dolly feels this book addresses a core leadership challenge of our time, the irresistible draw of our screens for all of us. How do we both detach from our technology, but also use it to better connect with the people we are leading?
What leadership book(s) have YOU found
inspirational, instructional, insightful, radical or magical?
Liz Wiseman raved about this book by Dolly Chugh, NYU social scientist whose Ted Talk was among the Top 25 in 2018. Intrigued, Christy got the book, loved it and decided to invite Dolly on this episode. This book will help you become "the leader you mean to be.”
This book wins as most recommended (3 out of 4 Guests!). Do you (and your team or your kids) have a Growth Mindset, or a Fixed Mindset?
The answer to that question changes everything--in business, and in life.
The sub-title says it all...
Say Less, Ask More (gulp). A masterpiece on Coaching to crack the code on habits in our every day, as a Manager, professional Coach, parent, or friend.
Danny Meyer, NYC restaurant owner who has revolutionized the industry, examines the power of hospitality in business and in life.
As much as we crave success, Karen Rinaldi challenges us to consider the possibility that what we may actually need is a failure.
Do you keep a journal of reflections and quotations for your own thought leadership? You’re in good company. We may have more to learn from the second century than we realize.
Book Recommendations in order of Episode Appearance
If You Want to Write: A Book About Art, Independence and Spirit — Brenda Ueland
The Effective Executive — Peter Drucker
Drive — Daniel Pink
Innovator's Dilemma: When New Technologies Cause Great Firms to Fail -- Clayton Christensen
Influence: The Psychology of Persuasion — Bob Cialdini
Mindset: The New Psychology of Success — Carol Dweck
Man’s Search for Meaning — Victor Frankl
Meditations — Marcus Aurelius
Setting the Table — Danny Meyer
The Art of Possibility — Rosamund Stone Zander & Benjamin Zander
Orbiting the Giant Hairball — Gordon MacKenzie
Why Should Anyone Be Led By You: What it Takes to Be an Authentic Leader — Rob Goffee & Gareth Jones
Made to Stick — Chip and Dan Heath
The Alliance: Managing Talent in the Networked Age — Reid Hoffman
The Person You Mean to Be: How Good People Fight Bias — Dolly Chugh
The Coaching Habit: Say Less, Ask More, and Change the Way You Lead Forever —Michael Bungay Stanier
Real Queer in America — Samantha Allen
Chip Conley | The iconic hospitality entrepreneur is a New York Times bestselling author whose most recent work, Wisdom@Work, is inspired by his experience simultaneously mentoring and reporting to Airbnb’s young CEO, Brian Chesky.
In this interview you’ll hear how the business icon put his ego through “a shrinking process” when joining Airbnb with an average employee age half his own in a sector where his industry knowledge was golden but his tech knowledge was almost nil. In the process he made some amazing discoveries about the advantages of a multigenerational workforce and the power of curiosity and cultivating a beginner’s mind.
As a rebel entrepreneur at age 26, Chip founded Joie de Vivre Hospitality and served as CEO for 24 years, While CEO he wrote Peak: How Great Companies Get Their Mojo from Maslow with a foreword by Tony Hsieh, CEO of Zappos, who shares Chip’s belief that business success depends on creating a culture where employees find fulfillment and reach their full potential. Under Chip’s leadership Joie de Vivre grew to be the second largest boutique hotel company in the US, an achievement he attributes to applying Maslow’s Hierarchy of Needs to employees in first, as well as customers and investors.
After selling Joie de Vivre in 2010, Chip wasn't sure what was next. He could have retired at age 52. But the young founders of Airbnb came calling. He served as Airbnb’s Head of Global Hospitality and Strategy for four years — while also being CEO Brian Chesky’s mentor — and continues today as a Strategic Advisor to the company’s leadership.
Send a comment to Chip!
Chip talks about...
Airbnb | Like Chip’s company Joie de Vivre, Airbnb experienced a phase of rapid growth, becoming 1 of the top 2 largest hospitality companies in the world, along with Marriott. Co-founder Brian Chesky contributed the Foreword to Wisdom @ Work saying, “Chip Conley will be your guide in learning how to cultivate a beginner’s mind...and be the sage counselor.”
Chip and Airbnb CEO Brian Chesky Speak Together
Check out Brian’s and Chip’s conversation at the Commonwealth Club about their journey together at Airbnb and the insights that led to writing Wisdom @ Work. Oct 2018
The "Mentern" Concept | Chip coined the term “mentern” to reflect what he says is the ideal combination of both teaching and learning from his younger colleagues. While he and Brian Chesky were living the mentern experience, Robert DeNiro and Anne Hathaway were bringing it to the big screen in The Intern.
Joie de Vivre Hotels | Chip founded Joie de Vivre and led the company as a disruptor in the industry to become the 2nd largest boutique hotel chain in America. Check out Chip’s 2005 interview with SFGate for a great overview of Joie de Vivre’s inception as well as a glimpse into what it’s like to wrestle with hard-edged business issues while maintaining founding virtues. By 2010, Chip was a sought-after source of how to keep a values-driven company relevant in a difficult market environment.
Read and listen to the advice he shared with Fast Company.
Cultural Curiosity | Chip observed that “as we get more digital, ritual becomes more important to people.” Or as he says, as URL's have increased, it has grown our need for IRL's (In-Real-Life experiences). Thus grew his fascination with festivals. Chip serves on the Board of the Burning Man Festival. After visiting 36 festivals in 20 countries around the world he founded Fest300 as a passion project.
Peter Drucker | Drucker was a management thought leader who pioneered several concepts which still inform most modern industries. In his 95 years, he published 40 books, including 2 novels, and received more than 20 honorary doctorate degrees from American and European universities. In the interview, Chip describes Peter Drucker as his role model in the concept of lifelong learning. Chip expressed admiration that Drucker wrote two-thirds of his 40 books after the age of 65, and every two years would go study a new subject that has nothing to do with being a business school professor.
The Drucker Institute | https://www.drucker.institute/programs/city-of-lifelong-learning/
Books by Chip - click to purchase or read reviews
Foreword by Airbnb CEO Brian Chesky
Foreword by Zappos CEO Tony Hsieh
Foreword by Zappos CEO Tony Hsieh
Foreword by Richard Branson
MORE ABOUT CHIP CONLEY
World’s First Midlife Wisdom School | In January 2018, Chip founded the Modern Elder Academy (MEA), the world's first "midlife wisdom school," where attendees learn how to repurpose a lifetime of experience for the modern workplace. MEA's beachfront campus is located in Baja California Sur, Mexico.
Chip Conley Website | At Chip’s website, you can check out recent articles about his multi-generational workplace leadership, follow his blog, and subscribe to Chip’s email newsletter.